Virtual Visit FAQs
Everything you want to know about our telemedicine service.
We offer Virtual Visits from 8am to 5pm, Monday through Friday. When your appointment time comes, your provider will text you with a link for your visit. Just click the link, and your browser will launch with easy-to-follow prompts to connect to your Virtual Visit:
We offer certain Sick Visits, Mental Health Visits, and Re-Check Visits( including Asthma & ADHD). Because of the nature of Well Visits, which require close physical examination and often include vaccinations, we do not offer Well Visits virtually. Additionally, sick visits requiring physical exam (such as a possible ear infection) need to be seen in the office for an exam. Sick visits that qualify for telemedicine include simple rashes, diaper rash, pink eye, allergies, cold symptoms without fever, minor burns, etc. If your child is a new patient to the practice, they will need to be seen in the office. If you are unsure whether your child’s condition or illness qualifies for a virtual visit, just call us to ask!
The best place for a Virtual Visit will be someplace private and quiet with good lighting. Have your child as close to the camera as possible (or practical), dressed in easy-to-remove clothing in case the Provider needs to see a child’s skin or assess their breathing rate. It may be helpful to have a flashlight or smartphone light available to look in your child’s throat or illuminate their skin. And, if possible, please keep the other internet usage in your house to a minimum during the appointment, so that we can have the best possible video quality for the Provider to see and assess your child.
You bet! As soon as your appointment is created, you’ll receive a confirmation email. You’ll also get email reminders 3 days before your appointment, 1 day before your appointment, and the morning of your appointment.
Yes! Anyone who has the ability to bring your child to Hometown Pediatrics for an in-office appointment can have a Virtual Visit.
Yes! Just as we do in the office, you can make an appointment for more than one child at a time. We will bill for two different appointments (with two different co-pays, if applicable).